Privacy Policy

Living Hope Counseling
Effective Date: 1/1/2026

1. Who We Are

Living Hope Counseling is a counseling practice based in Keller, Texas, providing therapy services to children, adolescents, adults, couples, and families across Texas through both in-person and secure virtual sessions.

We are committed to protecting your privacy and safeguarding your personal and health information in accordance with applicable laws and ethical standards.

Contact Information:
Living Hope Counseling

1858 Keller Pkwy, Ste D
Keller, Texas 76248
Phone: 817.522.2100
Email: info@livinghope-counseling.com

2. Information We Collect

We collect information in the following ways:

A. Information You Provide

  • Name, phone number, and email address

  • Appointment requests and intake information

  • Insurance details for verification and billing

  • Any information you voluntarily submit through forms or communication

B. Automatically Collected Information

  • IP address

  • Browser and device type

  • Website usage data through analytics tools

  • Opt-in records and timestamps for all communication channels (SMS, email, etc.)

C. Health-Related Information

If you submit information related to your mental health, treatment needs, or medical history, this may be considered Protected Health Information (PHI).

Important: Our website is not intended for the transmission of sensitive clinical information. Please use our secure client portal for confidential communication.

3. How We Use Your Information

We use your information to:

  • Respond to inquiries and schedule appointments

  • Provide counseling services

  • Verify insurance benefits and process billing

  • Communicate with you about your care

  • Improve website performance and user experience

  • Ensuring security and fraud prevention

  • Maintaining records of your communication preferences and consent

  • Conduct limited marketing (if applicable and consented to)

4. HIPAA & Protected Health Information (PHI)

Living Hope Counseling complies with the Health Insurance Portability and Accountability Act (HIPAA).

  • Protected Health Information (PHI) is only collected, stored, and transmitted through secure, HIPAA-compliant systems such as SimplePractice

  • Website forms are not intended for clinical communication

  • Please do not include sensitive personal or health information in website submissions

For full details on how your health information is used and protected, please review our Notice of Privacy Practices (NPP).

5. Insurance & Billing Information

If you choose to use insurance benefits, we may collect and share necessary information with your insurance provider for:

  • Eligibility verification

  • Claims submission

  • Payment processing

We are in-network with select insurance providers and may coordinate benefits accordingly. Information shared is limited to what is required for billing and compliance.

6. Cookies & Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience and analyze website traffic.

This may include tools such as Google Analytics.

You can adjust your browser settings to refuse cookies; however, some website functionality may be affected.

7. SMS Messaging & Compliance

Text Message Program Terms & Conditions

By opting into our SMS messaging services, you agree to receive text messages related to our services, including appointment reminders, customer support, and important updates.

Opt-In & Consent:

  • You will only receive messages if you have explicitly opted in

  • We maintain timestamped records of all opt-in actions

  • We comply with the Telephone Consumer Protection Act (TCPA) and all applicable laws

Opt-Out Instructions:

  • You can cancel SMS notifications at any time by replying "STOP"

  • You will receive a final confirmation message, and no further messages will be sent unless you re-opt in

  • All opt-out requests are processed immediately.

Message Frequency & Content:

  • Message frequency varies based on your interactions with our business

  • Messages will be directly related to the services you have requested

  • We do not send promotional content without specific consent

Help & Support:

  • Reply "HELP" for assistance or contact us at {{location.email}}

  • Customer support is available during regular business hours

Carrier Information:

  • Standard message and data rates may apply

  • Carriers are not liable for delayed or undelivered messages

  • Supported carriers include AT&T, Verizon, T-Mobile, Sprint, and most regional carriers

SMS Data Protection Statement

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

We implement strict data protection measures to safeguard your SMS opt-in information and consent records.

8. Third-Party Services

We use trusted third-party providers to operate our business, which may include:

  • Electronic Health Record systems

  • Payment processors

  • Scheduling platforms

  • Website analytics tools

These providers may have access to limited information as necessary to perform their functions and are expected to maintain appropriate confidentiality and security.

9. How We Share Information

We do not sell or rent your personal information.

We may share information only in the following circumstances:

  • With your consent

  • For insurance billing and healthcare operations

  • With secure service providers assisting in business operations

  • When required by law (e.g., court order, mandatory reporting obligations)

10. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your information, including:

  • Secure, encrypted systems

  • Access controls

  • HIPAA-compliant platforms

However, no method of transmission over the internet is completely secure.

11. Your Privacy Rights

Depending on applicable law, you may have the right to:

  • Request access to your personal information

  • Request corrections

  • Request deletion (where applicable)

  • Limit certain uses or disclosures

Clients receiving services have additional rights under HIPAA, detailed in our Notice of Privacy Practices.

12. Children’s Privacy

Living Hope Counseling provides services to children and adolescents.

We collect personal information about minors only with the consent of a parent or legal guardian. Parents or guardians have the right to review and request deletion of their child’s information, subject to legal and clinical limitations.

13. Faith-Based Counseling Option

Living Hope Counseling serves individuals of all backgrounds and beliefs.

For clients who request it, we offer the option to incorporate a Biblically-informed approach into counseling. Any information shared in this context is treated with the same level of confidentiality and protection as all other client information.

14. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.

15. Contact Us

If you have questions about this Privacy Policy or how your information is handled, please contact us:

Living Hope Counseling
Email: info@livinghope-counseling.com
Phone: 817.522.2100

16. Notice of Privacy Practices (Important)

This Privacy Policy describes how information is handled on our website.

Contact Us