Privacy Policy
Living Hope Counseling
Effective Date: 1/1/2026
1. Who We Are
Living Hope Counseling is a counseling practice based in Keller, Texas, providing therapy services to children, adolescents, adults, couples, and families across Texas through both in-person and secure virtual sessions.
We are committed to protecting your privacy and safeguarding your personal and health information in accordance with applicable laws and ethical standards.
Contact Information:
Living Hope Counseling 1858 Keller Pkwy, Ste D
Keller, Texas 76248
Phone: 817.522.2100
Email: info@livinghope-counseling.com
2. Information We Collect
We collect information in the following ways:
A. Information You Provide
Name, phone number, and email address
Appointment requests and intake information
Insurance details for verification and billing
Any information you voluntarily submit through forms or communication
B. Automatically Collected Information
IP address
Browser and device type
Website usage data through analytics tools
C. Health-Related Information
If you submit information related to your mental health, treatment needs, or medical history, this may be considered Protected Health Information (PHI).
Important: Our website is not intended for the transmission of sensitive clinical information. Please use our secure client portal for confidential communication.
3. How We Use Your Information
We use your information to:
Respond to inquiries and schedule appointments
Provide counseling services
Verify insurance benefits and process billing
Communicate with you about your care
Improve website performance and user experience
Conduct limited marketing (if applicable and consented to)
4. HIPAA & Protected Health Information (PHI)
Living Hope Counseling complies with the Health Insurance Portability and Accountability Act (HIPAA).
Protected Health Information (PHI) is only collected, stored, and transmitted through secure, HIPAA-compliant systems such as SimplePractice
Website forms are not intended for clinical communication
Please do not include sensitive personal or health information in website submissions
For full details on how your health information is used and protected, please review our Notice of Privacy Practices (NPP).
5. Insurance & Billing Information
If you choose to use insurance benefits, we may collect and share necessary information with your insurance provider for:
Eligibility verification
Claims submission
Payment processing
We are in-network with select insurance providers and may coordinate benefits accordingly. Information shared is limited to what is required for billing and compliance.
6. Cookies & Tracking Technologies
We use cookies and similar technologies to enhance your browsing experience and analyze website traffic.
This may include tools such as Google Analytics.
You can adjust your browser settings to refuse cookies; however, some website functionality may be affected.
7. Third-Party Services
We use trusted third-party providers to operate our business, which may include:
Electronic Health Record systems
Payment processors
Scheduling platforms
Website analytics tools
These providers may have access to limited information as necessary to perform their functions and are expected to maintain appropriate confidentiality and security.
8. How We Share Information
We do not sell or rent your personal information.
We may share information only in the following circumstances:
With your consent
For insurance billing and healthcare operations
With secure service providers assisting in business operations
When required by law (e.g., court order, mandatory reporting obligations)
9. Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your information, including:
Secure, encrypted systems
Access controls
HIPAA-compliant platforms
However, no method of transmission over the internet is completely secure.
10. Your Privacy Rights
Depending on applicable law, you may have the right to:
Request access to your personal information
Request corrections
Request deletion (where applicable)
Limit certain uses or disclosures
Clients receiving services have additional rights under HIPAA, detailed in our Notice of Privacy Practices.
11. Children’s Privacy
Living Hope Counseling provides services to children and adolescents.
We collect personal information about minors only with the consent of a parent or legal guardian. Parents or guardians have the right to review and request deletion of their child’s information, subject to legal and clinical limitations.
12. Faith-Based Counseling Option
Living Hope Counseling serves individuals of all backgrounds and beliefs.
For clients who request it, we offer the option to incorporate a Biblically-informed approach into counseling. Any information shared in this context is treated with the same level of confidentiality and protection as all other client information.
13. Changes to This Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.
14. Contact Us
If you have questions about this Privacy Policy or how your information is handled, please contact us:
Living Hope Counseling
Email: info@livinghope-counseling.com
Phone: 817.522.2100
15. Notice of Privacy Practices (Important)
This Privacy Policy describes how information is handled on our website.
For detailed information about how your Protected Health Information is used, disclosed, and protected in the course of treatment, please review our Notice of Privacy Practices, available upon request or on our website.
